INTRODUCTION…………………………………………………………...........3
CHAPTER I. Theoretical aspects of hotel staff professional development…...7
1.1. Specificity of professional development in tourism industry…………………7
1.2. The system and methods of employee career enhancement in hotels ……….14
1.3. Uzbekistan hotel training programs and its problems………………………..21
Conclusion on CHAPTER I……………………………………………………..32
CHAPTER II. Analysis of foreign experience in hotel career enhancement programs…………………………………………………………………………33
2.1. Switzerland as the home of hospitality education……………………………33
2.2. England’s experience in hospitality training programs……………………....42
2.3. USA as a good example to develop industry professionals………………….49
Conclusion on CHAPTER II……………………………………………………54
CHAPTER III. A new stage in the hotel training system in Uzbekistan. ……55
3.1. Analysis of Bukhara hotels concerning staff knowledge…………………….55
3.2. The plan structure of essential hospitality training programs……...…………63
3.3. Hospitality Professional Development website and its content…...…………72
Conclusion on CHAPTER III………………………………………………...…78
CONCLUSIONS AND RECOMMENDATIONS ……………………….……79
REFERENCES……………………………………………………………..……83
APPENDIXES……………………………………………………………………98
